Refund Policy

We know you’re going to love your shoes. But if for any reason you don’t, you’re welcome to return them in an unworn condition within 30 days of receiving the order.

BUB offers a 30 day money back guarantee, as our policy keeps it limited to. If 30 days have gone by since you placed your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it in its the original packaging.

In the case of a return, or questions about our policies, please contact our customer service team at info@bub.sheos prior to sending back your item/s.

Please note, BUB does not offer free return. All return shipment costs are customers resposibility. If you are returning your item/s from outside of USA or UK, please note we do not take any responsibility for import duties & taxes that may be due on the arrival.

Gift cards are non-refundable.


EXCHANGES (if applicable)

We only exchange items if they are unused and in the same condition that you received it for the situations below,

– If the item is defective or damaged, so you want the same item.
– If the item doesn’t fits you, so you want smaller or bigger size.

In these cases send us a prior email at info@bub.shoes and specify your request before you make the shipment. 

Please note, BUB doesn't offer free return. All shipment costs are customers resposibility. If you are returning your item/s from outside of USA or UK, please note we do not take any responsibility for import duties & taxes that may be due on the arrival.

For exchanging with another item, you can follow return procedures and make a new order.

CANCELATIONS

You are always free to change your mind. If you want to cancel your order, please contact our customer service team at info@bub.shoes . If your order has not been shipped yet we’ll refund you 100 percent of the product price you paid immediately. If your order has been shipped or reached to you, you need to follow the return procedures.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. We’ll refund you %100 of the product price you paid.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bub.shoes

 

SALE ITEMS (if applicable)

Regular priced & sale items may be refunded.

SHIPPING

Please be sure you mail the item to the addresses below and keep tracking number for anycase. Don't hesitate to ask any questions about your process as our team will be happily answer your questions and update you about settling your refund. 

 

UNITED STATES OF AMERICA

Return Center of BUB Moda Inc. 

480 Main Ave Suite 6&7

Wallington, NJ 07057

 

UNITED KINGDOM

Return Center of BUB Moda Inc. 

3 Woodfield Road, Flat 1

W9 2BA, London